VoxelMind Terms of Service (United States)

Summary

(Not a substitute for the Terms.) VoxelMind provides AI companions for Minecraft. Companions are software, not people. You must be 18+ to use VoxelMind in the US. Subscriptions renew automatically until you cancel; you can cancel online anytime. Disputes are resolved by individual arbitration, and you can opt out of arbitration within 30 days.

1. Who we are

VoxelMind is operated by Nyvoro UG (haftungsbeschränkt), a company registered in Germany with the commercial register of the local court (Amtsgericht) of Ulm under HRB 750468 ("Nyvoro", "we", "us"). Our full postal address and legal contact details are set out in our Imprint at voxel-mind.com/impressum. Contact: [email protected].

2. The Service; not affiliated with Mojang

VoxelMind provides AI-powered companion characters ("Companions") that join your Minecraft world via our mod and cloud service. NOT AN OFFICIAL MINECRAFT PRODUCT. NOT APPROVED BY OR ASSOCIATED WITH MOJANG OR MICROSOFT. You are responsible for complying with the Minecraft EULA and the rules of any server you play on.

3. Companions are AI, not people

Companions are artificial intelligence systems. They are computer programs, not human beings, and they will tell you so. Companion output is generated automatically and may be inaccurate, incomplete, or inappropriate despite our safeguards. Companions are entertainment software. They are not, and must not be relied on as, a source of medical, psychological, legal, financial, or safety advice, and they are not a substitute for human relationships or professional help. Companion chatbots may not be suitable for some minors.

If you ever have thoughts of harming yourself, please stop playing and reach out for help: in the US, call or text 988 (Suicide & Crisis Lifeline). Elsewhere, findahelpline.com lists free helplines. Our safety practices are published at voxel-mind.com/safety.

4. Eligibility (18+ in the US)

You must be at least 18 years old to create an account or use the Service in the United States. We require your date of birth once at signup; providing false information is a breach of these Terms and we may suspend or terminate the account. The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

5. Your account

Keep your credentials secure; you are responsible for activity under your account. You may not share, sell, or transfer accounts. We may suspend accounts to protect the Service, other users, or to comply with law.

6. Subscriptions, renewals, and cancellation

• Paid plans (currently Bonded and Premium) are billed in advance, monthly or yearly, via Stripe. Prices, features, and current plan details are shown at voxel-mind.com/pricing before you pay.
• Automatic renewal: paid plans renew automatically at the end of each billing period at the then-current price until you cancel. By subscribing you expressly agree to these automatic renewal terms as shown at checkout.
• Cancel anytime online: voxel-mind.com/cancel (no login required) or via your account. Cancellation takes effect at the end of the current billing period. For yearly plans we send a renewal reminder email 15 to 45 days before renewal.
• One-time purchases (e.g. daily reset, recharge) are charged once and do not renew.
• Refunds: except where required by law, payments are non-refundable; contact [email protected] and we will look at reasonable cases.
• Price changes apply only to future billing periods and will be announced at least 30 days in advance.

7. Sparks and virtual features

"Sparks" and similar in-service budgets or features are a technical usage measure. They have no monetary value, are not redeemable, and may be adjusted for technical, safety, or economic reasons. Paid plans purchase access and persistence features, never in-game power over other players.

8. Acceptable use

You agree not to: (a) use the Service for unlawful purposes or to harass, exploit, or harm others, or attempt to sexualize minors in any way; (b) attempt to extract, jailbreak, or misuse the underlying AI models; (c) probe, overload, or disrupt the Service; (d) misrepresent Companion output as human-created where that matters; (e) use the Service on servers where automated clients are prohibited without the operator's permission; (f) resell the Service without our written agreement.

9. Your content; our license

You keep ownership of content you submit (e.g. chat, world context). You grant us a non-exclusive, worldwide license to process it to operate, secure, and improve the Service. We do not use your conversations to train foundation models, and our AI providers' API terms state that data sent through their APIs is not used to train their models. Details are in the US Privacy Notice.

10. Our IP

The Service, including software, model orchestration, and branding, is owned by Nyvoro or its licensors. We grant you a personal, non-transferable, revocable license to use the Service under these Terms.

11. Termination

You may stop using the Service anytime; deleting your account deletes associated data per the Privacy Notice. We may suspend or terminate for breach, legal risk, or discontinuation of the Service; for paid periods already charged we will refund the unused pro-rata portion if we terminate without cause.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION, OR THAT COMPANION OUTPUT WILL BE ACCURATE OR APPROPRIATE.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES; (b) OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (i) THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE OR (ii) USD 100. Some jurisdictions do not allow certain limitations; those limits apply only to the extent permitted. Nothing in these Terms limits liability for our willful misconduct or gross negligence, or any liability that cannot be limited by law.

14. Indemnity

You will indemnify us against third-party claims arising from your unlawful use of the Service or breach of Section 8, to the extent permitted by applicable law.

15. Dispute resolution: informal first, then individual arbitration

Please read this section carefully. It affects your rights.

(a) Informal resolution first. Before filing any claim, you agree to email [email protected] with a description of the dispute and give us 30 days to resolve it with you.

(b) Binding individual arbitration. Any dispute arising out of or relating to these Terms or the Service that is not resolved informally shall be finally resolved by BINDING INDIVIDUAL ARBITRATION administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The Federal Arbitration Act governs this Section. The arbitration will be conducted in English; to the extent an in-person hearing is required, it will take place in the county where you reside, and disputes within the AAA's documents-only threshold will be decided on the papers. We will pay arbitration fees allocated to us under the AAA Consumer Rules.

(c) Exceptions. Either party may (i) bring an individual claim in small claims court, or (ii) seek injunctive relief in court for intellectual-property infringement or unauthorized access to the Service.

(d) Class action waiver. CLAIMS MAY ONLY BE BROUGHT ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. If this class action waiver is held unenforceable as to a particular claim, then this entire Section 15 (other than this sentence and subsection (e)) shall be null and void as to that claim, which shall proceed in court under Section 16.

(e) 30-day opt-out. You may opt out of this arbitration agreement by emailing [email protected] with subject "Arbitration Opt-Out", your account email, and a statement that you opt out, within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms.

16. Governing law and venue

For US users, these Terms are governed by the laws of the State of Delaware without regard to conflict-of-law rules, except that Section 15 is governed by the Federal Arbitration Act. Where a claim proceeds in court, it must be brought in the state or federal courts located in Delaware; both parties consent to that venue. Mandatory consumer protections of your state of residence remain unaffected where applicable.

17. Changes

We may update these Terms; material changes will be announced (email or in-product) at least 14 days before they take effect. Continued use after the effective date constitutes acceptance; if you do not agree, cancel and stop using the Service.

18. Miscellaneous

Severability; no waiver; entire agreement regarding the Service; you may not assign these Terms, we may assign them in connection with a merger or sale. Contact and imprint: voxel-mind.com/impressum.

VoxelMind is NOT AN OFFICIAL MINECRAFT PRODUCT. NOT APPROVED BY OR ASSOCIATED WITH MOJANG OR MICROSOFT. Minecraft is a trademark of Mojang Studios.