Refund Policy

When you newly buy a plan, we refund that first payment in full if you ask within 14 days of the payment. You do not have to give a reason, and it does not matter how much thinking time you have already used.

Your subscription renews automatically every month. If you forgot to cancel, we refund the renewal in full if you ask within 14 days of the charge and have not yet used the thinking time of the new period.

• Through Paddle: open the link in your invoice email from Paddle, or go to paddle.net and choose "Request refund" there.
• Or by email to info@voxel-mind.com, with the email address you bought with and, if possible, the order number from Paddle's email. We then arrange the refund with Paddle.

Paddle pays the amount back to the means of payment you used. When it shows up on your account depends on your bank or payment provider. With the refund the subscription ends right away and your account continues on Free. Your worlds and your villagers' memories are kept.

You can cancel at any time with effect from the end of the current month, in Paddle's customer portal (link in your confirmation email, or via paddle.net) or by email to us. After that nothing more is charged. If you cancel after the 14 days, there is no pro rata refund for the rest of the month, except in the cases our terms name (for example if we discontinue the game).

Your statutory right of withdrawal (terms of the game, section 7) and your rights for defects remain unaffected. This policy gives you additional rights; it takes none away.

If someone under 18 bought without their parents' consent, we refund the full amount. In cases of obvious abuse, for example buying and having it refunded again and again, we may refuse a voluntary refund; statutory claims remain unaffected.

Write to us at info@voxel-mind.com. We answer in German or English.